Friedenstraße 63, 97072 Würzburg, Germany

+49 93178483753

Terms & Conditions

Effective Date: July 14, 2026

Welcome to Groakin (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of groakin.com (the “Website”) and any purchases made through our Website.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

1. Company Information

Groakin

Address:
Friedenstraße 63, 97072 Würzburg, Germany

Phone:
+49 93178483753

Email:
guidance@groakin.com

2. Eligibility

By using this Website, you confirm that:

You are at least 18 years old, or you have the consent of a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
All information you provide is accurate, current, and complete.

3. Products

Groakin offers women’s fashion accessories, including but not limited to:

Necklaces
Bracelets
Earrings
Handbags
Belts

We make every reasonable effort to display product descriptions, images, colors, and specifications accurately. However, actual colors may vary depending on your device or screen settings.

All products are subject to availability.

We reserve the right to discontinue or modify products at any time without prior notice.

4. Pricing

All prices displayed on the Website are shown in the applicable currency selected by the customer and include VAT where required by applicable law, unless otherwise stated.

Shipping costs, customs duties, import taxes, or other applicable charges (where applicable) will be displayed during checkout before payment is completed.

We reserve the right to correct pricing errors and cancel orders affected by obvious pricing mistakes.

5. Orders

Submitting an order does not automatically create a binding sales contract.

An order becomes accepted only after:

Payment has been successfully authorized; and
We send an Order Confirmation email.

We reserve the right to refuse or cancel any order in cases including, but not limited to:

Suspected fraud
Pricing errors
Product unavailability
Violation of these Terms
Legal or regulatory requirements

If payment has already been received for a cancelled order, the applicable amount will be refunded using the original payment method.

6. Payment

We accept payment methods displayed during checkout.

Payments are processed through secure third-party payment providers.

Groakin does not store full payment card information.

7. Shipping and Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery may be affected by:

Customs clearance
Carrier delays
Weather conditions
Public holidays
Events beyond our reasonable control

Risk of loss or damage transfers to the customer upon delivery, unless otherwise required by applicable consumer protection laws.

Additional information is available in our Shipping Policy.

8. Returns and Right of Withdrawal

Consumers located in the European Union may have a statutory right of withdrawal under applicable consumer protection laws.

Where applicable, eligible customers may withdraw from their purchase within the legally prescribed period after receiving the goods, subject to any lawful exceptions.

Returned items must generally:

Be unused
Be in their original condition
Include original packaging where reasonably possible

Detailed procedures, conditions, exclusions, and refund information are available in our Return & Refund Policy.

Nothing in these Terms limits or excludes mandatory consumer rights granted under applicable law.

9. Intellectual Property

All content available on this Website, including but not limited to:

Logos
Product images
Text
Graphics
Icons
Videos
Website design
Software
Layout

is owned by or licensed to Groakin and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit any Website content without our prior written permission.

10. Acceptable Use

You agree not to:

Violate any applicable laws or regulations.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Interfere with Website functionality.
Copy or scrape Website content without authorization.
Use automated systems to overload or disrupt our services.
Engage in fraudulent or deceptive activities.

We reserve the right to suspend or terminate access for violations of these Terms.

11. User Accounts

If you create an account, you are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting access to your account.
Promptly notifying us of any unauthorized use.

We may suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.

12. Privacy

Your use of the Website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, process, and protect your personal data in accordance with the GDPR and other applicable laws.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Groakin shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Use of the Website
Product availability
Delayed deliveries
Technical interruptions
Third-party services

Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded under applicable law.

14. Force Majeure

We shall not be liable for delays or failure to perform our obligations where such delays result from events beyond our reasonable control, including but not limited to:

Natural disasters
Government actions
War
Pandemics
Transportation disruptions
Internet outages
Labor disputes

15. Governing Law

These Terms shall be governed by the applicable laws determined under mandatory consumer protection and private international law rules.

If you are a consumer residing in the European Union, nothing in these Terms shall deprive you of the mandatory protections provided by the laws of your country of habitual residence.

16. Dispute Resolution

If a dispute arises, we encourage customers to contact us first so that we may attempt to resolve the matter amicably.

Consumers in the European Union may also have access to alternative dispute resolution (ADR) mechanisms or other consumer dispute resolution procedures available under applicable law.

Nothing in these Terms limits your statutory rights to seek remedies before competent courts or authorities.