Terms & Conditions

Last Updated: August 17, 2026

Welcome to groakin.com.

These Terms & Conditions (“Terms”) govern your access to and use of the website groakin.com and the purchase of products offered through our online store.

By using our website or placing an order, you acknowledge that you have read and understood these Terms and agree to be bound by them.

These Terms are intended to comply with applicable German and European Union consumer protection laws, including applicable provisions of the German Civil Code (Bürgerliches Gesetzbuch – BGB) and EU consumer protection legislation.

1. Company Information

The online shop is operated by:

Ariane Ernst Jewelry GmbH

Bilker Allee 81
40219 Düsseldorf
Germany

Phone: +49 211 3982497
Email: guidance@groakin.com
Website: groakin.com

In these Terms, “we”, “us”, “our” or “Ariane Ernst Jewelry GmbH” refers to the operator of groakin.com.

“Customer”, “you” or “your” refers to any person using our website or purchasing products from us.

2. Scope of Application

These Terms apply to all purchases made through groakin.com.

They apply primarily to consumers purchasing products for purposes that are predominantly outside their trade, business or profession.

Where a customer is acting as a business or commercial entity, different provisions may apply where permitted by applicable law.

Mandatory statutory consumer rights remain unaffected by these Terms.

3. Website Use

You may use our website only for lawful purposes.

You agree not to:

• Use the website for fraudulent or unlawful purposes;

• Attempt to gain unauthorised access to our systems;

• Interfere with the operation or security of the website;

• Introduce malicious software or harmful code;

• Copy or reproduce website content without permission;

• Use automated systems to access or collect website information in an unauthorised manner;

• Misuse our website, products or services.

We reserve the right to restrict or suspend access where reasonably necessary to protect the website, our business or other users.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, colours and other information displayed on our website are accurate.

However, minor variations may occur due to:

• Different screen settings;

• Lighting conditions;

• Photography;

• Manufacturing characteristics;

• Natural variations in materials;

• Individual product characteristics.

Such minor variations do not affect statutory consumer rights.

For jewelry and accessories, customers should carefully review the product description, size, dimensions, materials and care instructions before placing an order.

5. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed and we are unable to fulfil the order, we will inform you as soon as reasonably possible.

If payment has already been received for an unavailable product, the corresponding amount will be refunded.

6. Prices

All prices displayed on our website are stated in Euros (€) unless otherwise indicated.

Prices are displayed with applicable VAT where required by law.

Shipping costs and any other additional charges will be displayed before you complete your order.

We reserve the right to change product prices at any time.

Price changes will not affect orders that have already been accepted.

7. Orders and Contract Formation

Products displayed on our website constitute an invitation for customers to submit an order.

When you place an order by completing the checkout process and submitting your purchase, you make a binding offer to purchase the selected products.

After receiving your order, we will send an acknowledgement of receipt by email.

The purchase contract is concluded when we accept your order, for example by sending an order confirmation or dispatch confirmation, unless otherwise stated during the ordering process.

We reserve the right to refuse an order where there is a legitimate reason to do so, including:

• Product unavailability;

• Obvious pricing or product description errors;

• Suspected fraudulent activity;

• Technical errors;

• Failure of payment;

• Other legally justified reasons.

If we reject an order after payment has been received, the relevant payment will be refunded.

8. Order Confirmation

After completing an order, you will receive an order confirmation by email containing relevant information about your purchase.

You should review the confirmation and contact us promptly if you identify an error.

Please ensure that the email address and delivery information supplied during checkout are accurate.

We are not responsible for delays or failed delivery caused by incorrect information provided by the customer, subject to your statutory rights.

9. Payment

We offer payment methods displayed during the checkout process.

Depending on the payment method selected, payment may be processed by an external payment service provider.

The availability of specific payment methods may depend on factors such as:

• Customer location;

• Order value;

• Payment provider requirements;

• Technical availability.

Payment must be successfully completed before an order is dispatched unless another payment arrangement has been expressly agreed.

10. Delivery

We deliver products to the destinations indicated during checkout.

Estimated delivery information will be displayed on the website or during the ordering process where applicable.

Delivery times may vary depending on:

• Destination;

• Product availability;

• Payment processing;

• Shipping carrier;

• Customs procedures, where applicable;

• Circumstances outside our reasonable control.

If a specific delivery date or period has been expressly agreed, the applicable agreement will apply.

Mandatory statutory delivery rights remain unaffected.

11. Transfer of Risk

For consumers, the risk of accidental loss or accidental damage generally passes to the consumer when the goods are delivered to the consumer or a third party designated by the consumer who is not the carrier.

Mandatory German and European consumer protection provisions apply.

12. Right of Withdrawal

Consumers generally have a statutory 14-day right of withdrawal for qualifying distance contracts.

For goods, the withdrawal period generally begins on the day the consumer, or a third party designated by the consumer who is not the carrier, receives the goods.

No reason is required to exercise the statutory right of withdrawal. German law provides a 14-day withdrawal period for qualifying consumer contracts.

The withdrawal right may be subject to statutory exceptions.

For example, German law excludes certain goods that are made according to the consumer’s specifications or are clearly personalised.

For complete information about exercising the withdrawal right, please refer to our Return & Refund Policy / Withdrawal Policy.

13. Returns

If you exercise your statutory right of withdrawal, the returned product should be sent back within the applicable statutory period.

Unless otherwise provided by law or expressly offered by us, the consumer may be responsible for the direct cost of returning the goods where the consumer has been properly informed of this obligation before the purchase.

German law provides that, where the consumer is responsible for return costs, this obligation must be properly disclosed in advance.

Products should be handled with reasonable care.

Nothing in these Terms limits statutory consumer rights.

14. Refunds Following Withdrawal

Where a valid withdrawal is exercised, we will refund payments received from the consumer in accordance with applicable law.

The refund will generally include the cost of the standard delivery option selected for the original order.

Additional delivery costs resulting from the customer’s choice of a more expensive delivery method than the cheapest standard delivery option are generally not refundable.

Under German law, refunds are generally to be made no later than 14 days after receipt of the withdrawal declaration, subject to the statutory conditions concerning receipt of the returned goods or proof of return.

Refunds will generally be made using the same payment method used for the original transaction, unless another method has been agreed and does not result in additional costs for the consumer.

15. Defective or Incorrect Products

If a product is defective, damaged or does not conform to the contract, you may have statutory rights under applicable German and EU consumer protection law.

Depending on the circumstances, statutory remedies may include:

• Repair;

• Replacement;

• Price reduction;

• Refund;

• Other remedies provided by applicable law.

Consumers purchasing goods from professional sellers in the EU generally benefit from a minimum two-year legal guarantee framework for defective goods, subject to applicable national rules and exceptions.

Nothing in these Terms excludes or restricts mandatory statutory rights.

16. Jewelry Care

Jewelry should be handled according to the care instructions provided with the product or displayed on the product page.

Customers should avoid exposing jewelry unnecessarily to:

• Perfume;

• Cosmetics;

• Chemicals;

• Chlorinated water;

• Salt water;

• Excessive moisture;

• Abrasive substances;

• Excessive heat.

Normal wear, scratches, discoloration caused by improper care, accidental damage or damage resulting from misuse may not constitute a product defect.

This section does not limit any statutory consumer rights relating to defects or conformity.

17. Promotions and Discount Codes

From time to time, we may offer promotional campaigns, discount codes or special offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash;

• Promotional codes may only be used during the stated validity period;

• Certain products may be excluded;

• Multiple promotional codes may not be combined;

• Promotional codes may not be transferred or sold.

Specific promotional terms displayed with an offer take precedence over these general provisions where applicable.

18. Intellectual Property

All content available on groakin.com, including:

• Logos;

• Brand names;

• Product photographs;

• Product descriptions;

• Graphics;

• Website design;

• Text;

• Videos;

• Illustrations;

• Software;

is protected by applicable intellectual property laws unless otherwise stated.

You may not reproduce, distribute, modify, publicly display or commercially exploit our content without prior written permission, except where permitted by mandatory law.

19. Customer Reviews and User Content

If the website allows customers to submit reviews, comments, photographs or other content, you must ensure that the content:

• Is truthful;

• Does not violate applicable law;

• Does not infringe third-party rights;

• Does not contain malicious software;

• Does not contain unlawful or offensive material;

• Does not impersonate another person.

We may remove content that violates these requirements or applicable law.

Any use of customer content will be subject to applicable law and the permissions granted when the content is submitted.

20. Privacy

The processing of personal data in connection with the use of our website and online store is governed by our Privacy Policy.

Our Privacy Policy explains:

• What personal data we collect;

• Why we process personal data;

• Our legal bases for processing;

• Data retention;

• Third-party service providers;

• Cookies;

• International transfers;

• Your data protection rights.

21. Third-Party Services

Our website may use third-party services, including payment providers, shipping providers, hosting providers, analytics services and other technical service providers.

The use of such services may be subject to the third party’s own terms and privacy policies.

Where legally required, relevant information about third-party processing is provided in our Privacy Policy.

22. Website Availability

We make reasonable efforts to keep our website available and operational.

However, continuous availability cannot be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance;

• Technical failures;

• Security incidents;

• Network problems;

• Server issues;

• Events outside our reasonable control.

Mandatory statutory rights remain unaffected.

23. Limitation of Liability

We are liable in accordance with applicable German law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these Terms limits liability for:

• Intentional misconduct;

• Gross negligence where legally prohibited;

• Injury to life, body or health;

• Mandatory statutory product liability;

• Fraudulent concealment of defects;

• Guarantees expressly provided by us;

• Other liability that cannot legally be excluded or limited.

For ordinary negligence, liability may be limited to the extent permitted by applicable law, particularly where essential contractual obligations are concerned.

24. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.

Such circumstances may include:

• Natural disasters;

• Severe weather;

• War;

• Terrorism;

• Government actions;

• Major infrastructure failures;

• Epidemics or pandemics;

• Strikes;

• Significant transport disruptions;

• Cybersecurity incidents;

• Internet or telecommunications failures.

Where such circumstances affect an order, we will take reasonable steps to inform affected customers and minimise the impact.

25. Complaints and Customer Support

If you have a question, complaint or problem concerning an order, please contact us first.

Ariane Ernst Jewelry GmbH

Bilker Allee 81
40219 Düsseldorf
Germany

Email: guidance@groakin.com
Phone: +49 211 3982497

We will make reasonable efforts to resolve customer complaints promptly and fairly.

26. Consumer Dispute Resolution

Consumers may have rights to use applicable alternative dispute resolution mechanisms under German or EU law.

The European Online Dispute Resolution (ODR) platform previously established by the EU has been discontinued as of July 20, 2025. Therefore, references to the former EU ODR platform should not be included as an active dispute-resolution link on the website.

Where applicable, customers may seek information from the competent consumer dispute resolution bodies in Germany or their country of residence.

27. Governing Law

German law applies to these Terms, subject to mandatory consumer protection provisions applicable in the country where the consumer has their habitual residence.

Nothing in these Terms deprives consumers of mandatory rights granted by the laws applicable to them.

28. Jurisdiction

For consumers, the applicable jurisdiction is determined by mandatory German and European consumer protection laws.

Consumers may generally bring claims before the courts that have jurisdiction under applicable law.

Nothing in these Terms restricts mandatory consumer rights concerning jurisdiction.

29. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

The invalid provision will be replaced or interpreted in accordance with applicable law to the extent necessary to achieve its lawful purpose.

30. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes in our business;

• Changes to our products or services;

• Changes in applicable laws;

• Regulatory requirements;

• Technical developments.

The latest version will be published on this page with the applicable “Last Updated” date.

Changes will not retroactively affect orders already concluded unless required by law or expressly agreed with the customer.

31. Contact Information

For questions regarding these Terms, orders, products or customer service, please contact:

Ariane Ernst Jewelry GmbH

Bilker Allee 81
40219 Düsseldorf
Germany

Phone: +49 211 3982497
Email: guidance@groakin.com
Website: groakin.com

Last Updated: August 17, 2026